Frequently asked questions
Order and payments
Mark the places of interest. The list of selected tickets is displayed to the right of the scheme. You have 10 minutes to pay for the selected places.
After clicking the "Pay" button you will be redirected to the order page, where the data recipient tickets must specified (name, passport, phone, email) and select the appropriate payment method.
By clicking the "Submit Order" button you confirm your order and will be redirected to the tickets payment page in a [payment] way that you have chosen.
If the order is not paid within the specified period of time, it will be automatically canceled, and tickets will again be on sale.
Order payment pages are securely protected, all data entered by you is sent through encrypted channels to the credit company. Only the payment confirmation comes to us.
The data of your card is not stored in our system (except for the last 4 digits, for identification), so the possibility of getting someone by your data is excluded.
Your tickets are stored in the section "My orders" (at the top right of the site) as well as the entire history of your orders.
An hour before the beginning of the event, the ticket office and the entrance to the hall are opened. Show your digital tickets with QR code at the entrance to the hall for scanning.
Please keep a passport with the details which you indicated in the order, in case you are asked to present it. This situation is possible to authenticate the purchase.
Order changes / cancellations
Regardless of the reason why you did not get to the event, your tickets are canceled and the money for them is non-refundable.
In case of event cancellation our operators will inform you about this and the money will be refunded in full amount.
The operator on the phone will not be able to provide additional information about the event, since all the available information is present on the event page.
Once you have paid for the order a notification letter is immediately sent to your email. If the letter does not come, check the "Spam" or "Junk Mail" folder. It may also be that you entered the wrong e-mail address.
Also, your tickets are always available in the “My Orders” section.